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Updated DOL Info – NEW contact numbers

Posted on July 17, 2020 by admin


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Due to the pandemic, the Connecticut Department of Labor has been working to process a record number of unemployment claims, reduce wait times and system backlogs and provide much-needed assistance to struggling Connecticut workers.

Recently, the department announced that a new customer contact center is open and operational, and there’s a new, virtual assistant option for online assistance. The department also announced an updated website and contact numbers for those making claims.

NEW DOL Consumer Contact Center now operational

  • Federal money was used to create an additional system where people can access DOL via phone, email, chat, text.
  • New website debuted July 6 – www.filectui.com
  • New virtual assistant “Tina” is preloaded with FAQs and technology that “learns” from additional/new Q&As. For example, when you go to www.filectui.com “Ask DOL” now appears in the lower right corner. Click there for “Tina” the Virtual Assistant.

New contact phone numbers

  • NEW PHONE NUMBERS for assistance with unemployment benefits.
  • 8:30 am to 4:00 pm Monday – Friday (excluding holidays)
  • Local Access 860-967-0493 and 203-941-6868 – Toll Free 800-956-3294

The new system can handle many more callers than the previous system that had a limited capacity. There are 120 federally-funded employees (CARES Act) trained and capable of handling individual UIC cases.

Updated DOL Statistics

Since March, the Department has processed the equivalent of 5 normal years of applications, and has cut claims processing time from 6 weeks down to to 2-3 weeks. Currently, the Department is experiencing delays as a result of having to implement new federal programs.

  • 708,000 applications have been received since March 13
  • 685,000 applications have been or are being processed
  • 300,000 continued weekly claims (includes both state and fed programs)
  • A total of $3.8 billion in state & federal benefits have been paid
  • $1.15 billion in state benefits
  • $133 million in federal PUA benefits ($416 million if the add’l $600 is included)
  • $61 million in federal PEUC benefits (13 add’l weeks)
  • $2.46 billion in federal FPUC (add’l $600/week) – set to expire July 25 (though discussions continue re extension)
  • $164,000 in state extended benefits
  • $1.8 million in federal extended benefits