January 17, 2014

Information for Anthem Blue Cross Blue Shield CT Customers

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In an effort to keep you informed, I wanted to share with you, some information regarding a Consumer Alert released by the Connecticut Insurance Department regarding difficulties that constituents are experiencing with Anthem Blue Cross Blue Shield CT.

While this is a federal issue, it is my hope that this information is helpful in providing you with some answers as Anthem continues to work through and resolve this issue.

Upon signing up for coverage by Anthem through the Access Health CT marketplace during the Affordable Care Act open enrollment period that began October 1, 2013, many constituents are reporting experiencing great difficulties in getting through to or receiving enrollment and/or billing information from Anthem.

Some concerns constituents have been faced with are:

*payment information for insurance premiums, many of which were sent to Anthem weeks ago, has yet to be processed

*extensive waiting period/have not received enrollment information from Anthem, including insurance cards
*unable to reach customer service when calling due to extensive call volume

Anthem is aware of these issues and is taking steps to ease the backlog and increase responsiveness to consumers.

View the response from Anthem Blue Cross Blue Shield CT, including a list of Frequently Asked Questions and answers here: www.ct.gov/cid/lib/cid/Anthem_Enrollment_FAQs.pdf

View the Consumer Alert by the Connecticut Insurance Department here: www.ct.gov/cid/cwp/view.asp?Q=538080&A=1269

For additional assistance with enrollment or other health insurance issues, contact the Connecticut Insurance Department:

Connecticut Insurance Department
www.ct.gov/cid
Email: cid.ca@ct.gov
Ask a question or file a complaint online
Consumer Helpline: 800-203-3447 or 860-297-3900

As always, I encourage you to contact me regarding any state legislative issues or concerns. Please call 800-842-1423 or email john.piscopo@housegop.ct.gov.

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