Posted on April 30, 2021
The state’s Public Utilities Regulatory Authority (PURA) has ruled that Eversource committed serious violations in its response to, and lack of preparedness for, Tropical Storm Isaias. Poor communication with customers and other stakeholders was also a major issue.
The storm left nearly one million Connecticut residents and businesses without power for several days last August amid the global pandemic and a major heat wave.
The regulator has issued financial penalties following a months-long investigation, which included testimony from affected customers. The utility company will be required to modify their rates and will be subject to comprehensive management audits in an effort to keep the company accountable to its customers and to help prevent future incidents.