Rep. Tweedie Shares Benefits of New Text-to-911 Technology

Posted on September 4, 2018 by admin


HARTFORD – A new emergency response system, called “Text-to-911” has launched in Connecticut. State Representative Mark Tweedie (R-13) says that though calling 911 remains the best and fastest way to receive emergency help, if you are not able to make a phone call due to an unsafe environment or speech impairment, texting can be used if absolutely necessary.

“This system will increase the protection of Glastonbury and Manchester residents – as well as residents all across Connecticut,” said Rep. Tweedie. “It will be particularly beneficial to victims of domestic violence or a home invasion, or those who are deaf or hard of hearing. I applaud the Department of Emergency Services and Public Protection (DESPP) for leading Connecticut in becoming one of the first few states, alongside our close neighbors like Maine and Vermont, to implement this very helpful option that could save countless lives.”

To use the free system, enter 911 as the recipient of a text message. Then, text the exact location and a brief description of the emergency. Dispatchers will respond with the same questions and prompts they would use on a 911 call.

The system has been tested by all of Connecticut’s 109 emergency response call centers for more than a month and was beta tested by a small group of centers beginning in May. According to DESPP Commissioner, the state plans on improving the system’s mapping capacities and adding a function for people to text videos and photos to emergency call centers — which is not currently allowed.

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