Rep. Smith: Emergency Briefing from Eversource

Posted on May 18, 2018 by rjoslyn


Following the devastating storm that hit our region this week, I have been working with Eversource to assess the damage and provide updates to residents about power outages.  They are working around the clock to make sure power is restored to every customer impacted by the storm.

Eversource’s website has estimated times of restoration for each town. As of today (Friday), they estimate repairs in New Fairfield will be substantially complete by Saturday at midght, Sherman and Danbury should each be complete by Saturday at noon. They thought they had New Milford restored yesterday, but recently found additional damage.

The following is a press release I received from Eversource with updates for customers about the extent of the damage in our area. There is also important safety information on your generator, gas, and electric. I encourage you to read this information and follow their suggestions.

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Eversource Team Remains on Restoration Schedule

Crews Make Steady Overnight Progress and Repairs

Readiness Condition: Emergency



More than one thousand crews and support teams continued their round-the-clock push to restore power to every customer impacted by this week’s intense weather. As of this briefing, 34,500 customers remain without power and 128,000 have been restored.

We remain on-track to restore Eversource customers in the hardest hit communities where restoration is complex and time consuming due to devastation caused by four confirmed tornadoes and a macroburst. Customers can verify their projected restoration time at or through our automated phone system at 1-800-286-2000.

We know that being without electricity is difficult and disruptive to our customers and communities. We sincerely appreciate the support and encouragement that our workers have received from so many people as we continue our drive to complete storm recovery.

Providing information to keep customers safe is a major priority for us during an extended restoration like this one and a generator can be a great backup plan. Installing and using a generator, however, is not as simple as plugging it in. Proper installation and positioning can mean the difference between life and death for your family or our lineworkers. Detailed generator safety information is available at generator safety  on



The Eversource Incident Command Center, as well as Emergency Operations Centers in Newtown and Hartford, will remain activated throughout the restoration. Staging areas have been established in Brookfield, Danbury and Waterbury to receive outside crews and expedite the delivery of equipment to locations where repairs are being made. Coordination calls will continue throughout the restoration.

During our restoration process, we focus first on restoring the largest number of customers possible. It’s important to note that the outages done last are often the most difficult and labor intensive and can take the longest to repair. Restoration may take longer in areas where there are single, scattered outages. These outages may be the result of a damaged service line, which is the wire that runs from a customer’s property to the street. We will work with these customers individually.

Eversource crews are working in partnership with the National Guard and Public Works to clear blocked roads in the towns of Bethany, Brookfield and New Fairfield. We’ve also been joined by mutual aid and contractor crews from as far away as Canada in this push to restore every customer.

The damage from this storm cannot be overstated and our damage assessment is ongoing.

So far, our patrollers have identified:



Restored or Completed / Total as of 5/18/18 6 AM


Blocked Roads 141/344

Electric System Fuses 307 / 628

Broken Poles 263 / 968

Total miles of wire down 51 / 159

Damaged Transformers 99 / 334

Trees to clear 670 / 2269


Our Customer Contact Centers have handled more than 223,000 customer interactions (emails, texts, web inquiries and interactive voice responses) during this storm, which includes answering 15,374 representative-attended calls and 673 fire and police calls.



In the towns of Brookfield, Danbury, Monroe and Newtown, where storm devastation is the most significant, we expect repairs will be completed by Sunday, May 20, at noon—with many customers being restored earlier. Our customer service representatives successfully contacted over 850 medical customers in these areas to provide assistance and to gather more information about any specific damage to their property, and contacted more than 250 customers suspected of having damage to their service line to our equipment. Restoration projections for all Connecticut communities are available at or this link. Customers affected by these outages were notified of these updates through the channel of their choice (text, phone or email). These estimated times of restoration reflect the day and time when we will complete restoration for the majority of our customers, although small or individual outages may still remain where additional on-site work is required. Sharing storm information: Emergency Briefing to communities, including state regulators and the Connecticut Division of Emergency Management and Homeland Security Storm page active on the homepage Storm safety messaging and damage photos on Twitter (@EversourceCT) and Facebook (



Information access is a priority, and important updates are readily available:

o    Call us at 800-286-2000 to report an electric outage, or go online at For gas leaks, call 877-944-5325.

o    Follow us on Twitter (@EversourceCT) and Facebook (

o    Customers are encouraged to sign up to receive storm outage updates on the channel of their choice (text, email, phone call) at



All community first responders are reminded to contact Eversource immediately in the event of a downed wire. Maintain a distance of at least 10 feet until Eversource arrives to make the area safe.

We remind customers to be extremely cautious while continuing their own storm clean up. Fallen branches and uprooted trees can be tangled with electrical wires and become energized. Please stay clear and report any fallen trees or wires immediately.



If you smell a gas odor in your home or business, leave immediately. From a safe place, call Eversource to report the leak at our 24/7 emergency number or call 911. Please remain outside until Eversource can check the source of the odor.

Some natural gas heating systems may be impacted in the event of a power interruption. Do not use your gas stove as a heating source – use only approved heating sources.


Gas and Electric:

If you use a generator, always operate it outdoors and as far from the house as possible. Keep it away from doors, windows and air vents to avoid carbon monoxide poisoning.

The symptoms of carbon monoxide poisoning are similar to the flu. If you suspect carbon monoxide is present in your home, go outside immediately and breathe deeply; then call 911.


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I hope that this information has been helpful.  Stay tuned to the Eversource website for updated information.


Please know that you can always contact my office if you need help working with Eversource at or by calling 800-842-1423.