Posted on December 5, 2014
I know many of you have experienced issues relating to the switch of phone, Internet and cable television providers from AT&T to Frontier Communication and I want to let you know your concerns are being heard and addressed by state regulators.
As of this week, the Director of the Connecticut Department of Consumer Protection (DCP) Frauds Division has received approximately 900 complaints and has opened a direct-line of communication with Frontier so complaints can be directed to them promptly. Those claims are being monitored and the resolution of each is being tracked.
DCP’s primary focus is to resolve individual issues as quickly as possible and to prioritize the most critical ones, especially outages for businesses and for consumers particularly where there may be a medical issue or a consumer is elderly, disabled or at home.
DCP recommends first contacting Frontier with complaints at:
Residential Service – 1-800-921-8101
Business Service – 1-800-921-8102
Help Desk/Tech Support – 1-800-219-6877
However, if you, or someone you know, would like to make a written comment or lodge a complaint you can contact DCP at: http://www.ct.gov/dcp/lib/dcp/pdf/forms/consumer_statement_cpfr-2_frauds-08-18-14.pdf
If preferred, an email complaint can be sent to: firstname.lastname@example.org
To facilitate your complaint please include the following information:
- Contact information — email, home address, telephone (include alternate means of contacting you if your service is down)
- Billing address
- Specific problem — specify if there is an outage or if a shutoff notice was received. If it is a billing issue, please provide details. If the problem is poor reception, please describe. If there is limited use of certain stations, please give details.