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Yesterday, the state’s Public Utilities Regulatory Authority (PURA) ruled that Eversource committed serious violations in its response to, and lack of preparedness for, Tropical Storm Isaias. Poor communication with customers and other stakeholders was also a major issue as residents throughout New Canaan and Wilton awaited updates from their power company.
The storm left nearly one million Connecticut residents and businesses without power for several days last August amid the global pandemic and a major heat wave.
The regulator has issued financial penalties following a months-long investigation, which included testimony from affected customers. Eversource will be required to modify their rates and will be subject to comprehensive management audits.
I am pleased to hear that Eversource will be held accountable for their failure to help customers during the worst possible time. Let’s hope this ruling will set higher standards moving forward.
