Posted on October 19, 2021
Activation of new rail systems will require weekend substitute busing for Waterbury Line customers
The Connecticut Department of Transportation (CTDOT) announced that the Waterbury Line will be commissioned and activated for service following recently completed track and signal improvements.
The activation of the new rail systems will require continuous busing of Waterbury Line customers for one weekend starting Thursday, October 28, 2021 at 8:00 p.m. and ending on Monday, November 1, 2021 at 4:00 a.m.
Bus Service Details for Thursday, October 28, 2021
Bus Service Details for Friday, October 29 – Sunday October 31, 2021
Customers can access the complete substitute bus schedule at mta.info/mnr. Customers are encouraged to check the schedules and status of service before they travel.
All rail customers are encouraged to pre-purchase their rail tickets before boarding. Customers may use the MTA eTix app or ticket vending machines conveniently located at most New Haven Line stations. For information on how to use the MTA eTix app visit mta.info/mta-etix.
CTDOT and Metro-North Railroad would like to remind customers to always wear a mask or face covering onboard trains and at stations. Customers who feel sick should not use public transportation.
Channels for Service Updates
new.MTA.info – The “Service Status” box at new.MTA.info is always the definitive source for the latest status for each line.
Email and text message service updates – Customers are urged to sign up to receive alerts, tailored by specific line and time of day, by visiting MyMTAAlerts.com.
Twitter – Twitter users can follow @MetroNorth to receive dynamic service updates and customer service support.
TrainTime app– Metro-North unveiled major upgrades to its TrainTime app to keep customers updated by the second. The upgraded app includes real-time train location updated every three seconds and is available in six languages.
WhatsApp – Metro-North recently started using WhatsApp to expand the number of customer service channels available to riders and is especially helpful for non-native English speakers. Customers can receive customer service support in their native language through the help of Google Translate.
Facebook – Facebook users can message Metro-North on its Facebook page to speak with a customer service representative.
These communication channels can be accessed while at home or on the go. For customers who are located at stations, the MTA will post the latest service updates on digital signs at station platforms and will make audio announcements over public address systems, and on-board announcements made by train crews.
For those who prefer to contact the MTA by telephone, information is available by dialing 511, the New York State Travel Information Line. Connecticut customers should call 877-690-5114. Those who are deaf or hard of hearing can use their preferred service provider for the free 711 relay to reach the MTA at 511.